Gosselin Moving HR Moving Guide
Being responsible for Global Mobility in an organization, the HR management team has to select and constantly evaluate reliable and competent service providers for worldwide moves and relocations. In order to assist you with your global mobility needs, Gosselin Moving has developed the personalized account management and employee support service you require.
Together, our move management team and your account manager will ensure that you get the support you expect from the professional moving services of Gosselin Moving in areas including:
Corporate Mobility Policy
A clearly formulated corporate mobility policy is essential to describe your company relocation packages and allowances to all parties involved in the process. It is best to elaborate in detail all the services which are included and specify those that are excluded. Important aspects of a relocation policy which frequently need more detail include: move insurance policy, completing a comprehensive inventory, and deadlines for claim procedures. While they are frequently posted on the company intranet, it is important to share the policy with your relocation company as well, to avoid any misunderstanding.
In case you need help drafting or reviewing a Corporate Mobiility Policy, our specialists are at your disposal for free advice and to offer practical examples.
Organizing Relocation Assistance
Relocation services are offered by relocation service providers at the destination location to help people adjust to their new locations as quickly as possible. Services can vary widely, depending on the particular needs of each move. When contracting for these services, it is important to know exactly which services the provider is organizing himself and which will be supplied by subcontractors.
Reputable relocation service providers are organized in professional organizations such as the Association of Belgian Relocation Agents (ABRA), EuRA Relocation in Europe, and Worldwide ERC in the United States.
Gosselin Moving works in particular with members of ABRA for relocation services, and has the support from it's Gosselin Group member Corstjens Relocation for all relocation services in the Eastern Europe countries.
To learn more about our relocation services please contact one of our relocation specialists.
Move Management
Move management is a combination of customer service and operational effectiveness in order to complete the relocation smoothly and quickly. The HR management team and the moving service provider must work together closely.
Any special requirements must be clearly communicated early in the process for every move, since they may deviate from the standard service provision. Standard services and procedures should be clearly described by the move service provider in documents such as a customer service manual and ISO work procedures. Standards and procedures should reflect those recommended by industry organizations such as the FIDI FAIM program.
One way to increase efficiency and improve communication is to mutually agree on working procedures and service KPIs early on, and make them part of the move contract.
Gosselin Moving clearly describes its service standards and procedures in the Gosselin Quality Charter and internal quality and procerss managers constantly monitor the operations as evidenced by our certifications in both FIDI FAIM and ISO 9001.
Our Move Management Team is at your disposal for advice and assistance when you need to discuss customer service and operational effectiveness.
Reducing Workload and Increasing Effectiveness
If you do not have the in-house skills or resources to manage relocations effectively, then outsourcing your move management may make good business sense. Several methods have proved to work well across a variety of situations and provide good results. Relocation and move management specialists can be provided by your move service provider and work either on or off-site. But since every organization is different, the best options for each can vary.
When subcontracting or outsourcing move management or relocation assistance services, it is important that appropriated reporting is organized such that your management requirements are met and you stay on top of the KPI measurement results as agreed to.
Please contact our sales organization or your account manager to discuss the options available for move management and what method is best for you.
